Effective Date: Jan 1st 2026

At BuyHoreca, we are committed to delivering products that meet the highest standards of quality and reliability. This policy outlines our approach to returns, exchanges, and product warranties. 

1. Returns Eligibility 
   We accept return requests within 7 days of delivery, provided that:
   • The product is unused, undamaged, and in original condition
   • All original packaging, accessories, and documentation are intact Returns that do not meet these criteria may not be accepted.
2. Change of Mind 
   We understand that requirements may evolve. Returns due to change of mind are accepted within the specified period, subject to the product remaining unused and in resaleable condition.
3. Damaged or Incorrect Items 
   In the rare event that you receive a damaged or incorrect product: • Please notify us on the same day of delivery
   • Share clear images of the item and packaging
   • Contact our customer support team for immediate assistance Our team will promptly assess and arrange a suitable resolution.
4. Warranty Coverage 
   Selected products are covered by a manufacturer or supplier warranty. Warranty terms, duration, and coverage vary depending on the product and will be communicated where applicable. The warranty typically covers manufacturing defects and does not extend to:
   • Normal wear and tear
   • Improper use or handling
   • Damage caused after delivery
5. Inspection & Approval 
   All returned items are subject to inspection upon receipt. BuyHoreca reserves the right to approve or decline returns based on the condition of the product and compliance with this policy.
6. Refunds & Replacements 
   Once a return is approved:
   • Refunds will be processed through the original payment method where possible
   • Alternatively, replacements or store credit may be offered, depending on the situation Processing timelines may vary based on the nature of the request.
7. Non-Returnable Items 
   The following items are not eligible for return:
   • Used or installed products
   • Items damaged due to misuse or improper handling
   • Products missing original packaging or components
8. Support & Assistance 
   Our team is available to support you at every stage, ensuring a smooth and professional resolution process. For any return or warranty-related inquiries, please contact us via phone, email, or WhatsApp.