Delivery & Shipping

Do you deliver across the UAE?

Yes, we deliver to all Emirates across the UAE.

Do you offer international delivery?

Yes, international delivery is available.

How long does delivery take?

Most orders are delivered within 1–2 working days.

Do you offer same-day or next-day delivery?

We offer next-day delivery on selected products and locations.

How can I track my order?

You will receive updates via WhatsApp and phone once your order is processed.

Do you deliver to restaurants, hotels, and commercial kitchens?

Yes, we supply and deliver to HoReCa businesses including restaurants, hotels, and commercial kitchens.

Orders & Payments

What payment methods do you accept?

We accept cash and card payments.

Can I place bulk or wholesale orders?

Yes, bulk and wholesale orders are available.

Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order by contacting our customer support team.

Returns & Exchanges

What is your return policy?

Products can be returned within 7 days, provided they are unused and in their original packaging.

Can I return a product if I change my mind?

Yes, returns are accepted within 7 days if the product is unused and in its original condition.

What should I do if I receive a damaged or incorrect product?

Please report it on the same day of delivery by sharing photos with our customer support team via WhatsApp or phone, so we can resolve the issue quickly.

HoReCa & Business Orders

Do you offer bulk or wholesale pricing?

Yes, we offer competitive pricing for bulk and wholesale purchases.

Do you supply equipment for new restaurants or commercial kitchen setups?

Yes, we supply equipment for new restaurant openings and commercial kitchen setups.

Are your products suitable for professional HoReCa kitchens?

Yes, many of our products are designed for professional use in HoReCa environments.

Support & Assistance

Do your products come with a warranty?

Warranty is available on selected products. Please check the product details or contact our team for more information.

Can I request a quotation before placing an order?

Yes, you can contact us to request a quotation for specific products or bulk orders.

How can I contact customer support?

You can reach us via phone, email, or WhatsApp for any assistance.