Effective Date: Jan 1st 2026

At BuyHoreca, we are committed to delivering a seamless and dependable ordering experience for hospitality professionals and businesses. This Order Policy outlines the process from order placement to delivery. 

1. Placing an Order
   Orders may be placed through our website or directly with our customer support team. We cater to both individual and bulk requirements, including large-scale hospitality and commercial kitchen projects.
2. Order Confirmation 
   Once an order is placed, you will receive a confirmation and updates via WhatsApp, E-mail or phone. Our team may reach out to verify details for larger or customized orders to ensure accuracy.
3. Pricing & Payment 
   We offer flexible payment options, including: • Cash on Delivery • Card Payments All prices are listed in AED and may be subject to change. Delivery charges and applicable fees will be communicated at checkout or during order confirmation.
4. Order Modifications & Cancellations 
   We understand that requirements may evolve. Orders can be modified or canceled by contacting our team prior to dispatch. Once an order has been processed for delivery, changes may no longer be possible.
5. Delivery & Timelines 
   • Standard delivery across the UAE is completed within 1–2 working days
   • Next-day delivery is available for most orders
   • International shipping is available, with timelines varying based on destination We work with trusted logistics partners to ensure timely and secure delivery.
6. Order Tracking 
   To keep you informed at, we provide order updates via:
   • WhatsApp notifications
   • E-mail
   • Direct communication from our team
7. Delivery Requirements 
   Please ensure that:
   • Delivery details are accurate and complete • Someone is available