Occasionally, we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 business hours. If you have a time-constraint on your order, please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact a Customer Solutions Specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.
Canceling/Modifying an Order
Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled.
In order to maintain accuracy and efficiency in our order process, we are unable to modify any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to see if the order can be canceled and then reordered with your desired modifications.
Our warehouse works on the weekends to package orders so they are ready for shipment on Sunday morning. Although we do not ship on the weekends,
if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled. If we cannot cancel an order that you no longer want or want to modify, please see our Returns Policy.
Changing Your Shipping Address
Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.
All items on our website have real-time, wholesale pricing, which is subject to change. Product pages will list impending manufacturers’ price increases, where applicable. For pending alternate payment / leasing orders, we reserve the right to enforce these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, please pay in full prior to the effective date of the increase. If purchasing using one of our accepted forms of alternate payment, please allow additional business days for payment to be submitted and cleared.
Primary Form of Communication
In order to provide our customers with the most up to date information regarding products and orders, our primary form of communication is via email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions team, you are welcome to contact us via email, chat or phone.
Site Errors – Pricing
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, BuyHoreca.com will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.
Registered customers can sign-up for ‘Shipment Updates via Text’ in their account settings to receive an SMS text message when packages are out for delivery, delivered or encounter a problem. Text messages will be sent for all packages shipped after you complete the sign up process. This service may not be available and/or may not include tracking for packages that are shipped directly from one of our manufacturers. Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to): • Payment processing errors • Expedited order delays • Confirmation of order details • Delivery requirements